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An Introduction To Trustmark - The Government Endorsed Quality Scheme Supported By Trading Standards And TV’s Grand Designs

An Introduction To Trustmark - The Government Endorsed Quality Scheme Supported By Trading Standards And TV’s Grand Designs

Trustmark - What’s All That About Then?

When you invite tradesmen into your home, you want reassurance. You want to know that your home will be looked after, and that the work will be done to the highest standard possible.

And at The Better Home Company we understand that. It’s normal to want that. After all, you didn’t spend all that money buying your home to have it put at risk by cowboy workmen.

And that’s one of the reasons why we signed up to be recognised by the Government under the TrustMark scheme - to reassure our customers that they are in safe hands when they choose us to do work for them.

But then it dawned on us that some people may not know what TrustMark is. So, we wanted to write this quick blog to give you an introduction to it.

What’s TrustMark?

Very simply, TrustMark is the only Government-Endorsed Quality Scheme in the UK covering home improvements in or around the home. 

And their ethos is around three areas: continual improvement, best practice, and excellent customer service and protection.

What do TrustMark do for homeowners?

Basically, their aim is to provide assurance for homeowners, like you, who are looking to have work done in and around the home. Any business who is TrustMark registered has to meet certain standards so you know that you’re making the right choice when you’ve inviting tradesmen into your home.

This blog is just an overview of TrustMark, but if you want to know more about how engaging with a TrustMark registered business benefits you then click here to find out more.

What standards does a business have to meet to become TrustMark registered?

It’s actually rather difficult to get and keep TrustMark registered. There are many hoops to jump through. To initially get registered they assess whether paperwork meets expectations. Then, they check a previous project to assess workmanship. 

Equally, to maintain TrustMark registration, they assess work annually to ensure the highest standards of workmanship are kept. And they also want to see that all insurance policies are up-to-date. See? It’s not easy to be TrustMark registered!

How a TrustMark registered company should treat you.

TrustMark provides checklists and Best Practice guidance documents that help ensure you are treated to the agreed standard. That means you should have peace of mind as to what should happen when workmen are in your home. As an example, you’ll agree the outcomes you’re expecting and be shown the completed work to ensure it meets those agreed expectations.

What happens if I have issues with work completed by a TrustMark registered business?

In the unlikely event that you’re not happy with the work carried out in your home, TrustMark can help you resolve the situation. They’ll manage a dispute resolution process between you and the company you hired, and if they are unable to resolve the dispute it can be escalated to the dispute Resolution Ombudsman.

Hopefully, this is a comfort for you, as the alternative can be much more stressful and unregulated…


As you can see, getting work from a TrustMark registered business is a no-brainer. There’s many assurances for you as a homeowner. And you avoid the possibility of cowboy builders unleashing potential catastrophe in your home.

So, if you want assurances of the quality of work which will be done then give us a call today for a no obligation free quote. We offer extremely competitive prices as well as courteous and professional workers who'll do a great job to your full satisfaction and they’ll clean up after themselves too.

So make sure to give us a call today.

Categories: Handymen


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Our core values

  • We will be polite, friendly honest and on time! We will be polite, friendly honest and on time!
  • We will do exactly what we say we will and explain everything We will do exactly what we say we will and explain everything
  • We only use the the most experienced engineers and tradesmen and women We only use the the most experienced engineers and tradesmen and women
  • We will always clean up after ourselves We will always clean up after ourselves

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See what we’ve achieved so far…

  • Ten’s of thousands of property repairs Ten’s of thousands of property repairs
  • Rated Excellent on Trustpilot Rated Excellent on Trustpilot
  • Legendary Customer Service Legendary Customer Service
  • Thousands of Pounds donated to CRISIS Thousands of Pounds donated to CRISIS
  • #1 Fans of our cockapoos Jensen & Larsen #1 Fans of our cockapoos Jensen & Larsen

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